Returns & FAQ
Everything you need to know about your order.
We want you to absolutely love your order! Quality is super important to us. If there's ever a print error or a visible quality issue, we'll be happy to replace or refund your item.
To help us get things sorted quickly, please email clear photos of the product (taken on a flat, well-lit surface) to hello@dodolcat.com.
Since each item is made to order just for you, we're not able to accept general returns, exchanges, or sizing-related returns.
Here's everything you need to know:
Returns & Refunds
- Changed your mind? No worries! You can cancel or edit your order any time before it heads into production. Just use the link provided in your confirmation email. Once your order is in production, it's locked in — but if anything goes wrong with the final product, we'll be here to help. You'll have 30 days after receiving your order to report any quality issues.
- If something's not quite right with your order, we're on it! Please send an email to hello@dodolcat.com with: a few clear photos showing the issue (flat surface, good lighting, tag visible if possible), and your order number. This makes it easy for us to quickly find a solution for you.
- Because everything is made to order, we can only offer refunds or replacements if there's a confirmed quality issue. Orders that don't meet this criteria are non-refundable. If you're approved for a refund, it will be processed to your original payment method. Depending on your bank, it may take 7–10 business days to show up.
- We accept all major credit and debit cards.
Shipping & Orders
- Orders are processed within 2–3 business days, then shipped and typically arrive within 7 business days. You'll get a shipping confirmation email as soon as your order ships.
- We currently ship within the US. Free shipping on orders over $35.
- We don't currently offer order tracking, but you'll get a confirmation email once your order ships. If it's been longer than 7 business days and hasn't arrived, email us at hello@dodolcat.com and we'll look into it.
- You can edit or cancel your order any time before it heads into production using the link in your confirmation email. Once it's in production it's locked in — if something's wrong, email us at hello@dodolcat.com and we'll help.
